If you have suffered an injury or are in any sort of pain or discomfort, seeing the team at Complete Care may be the best thing you can do for yourself. Don’t let those aches, pains or niggles impact your life or become a bigger issue or a major injury.
We know it can sometimes be a daunting experience to seek treatment for an injury if you’ve never seen a Physiotherapist or Osteopath before, and don’t know what to expect.
Here we answer some common FAQs, to put your mind at ease before seeing us for the first time.
No! Physiotherapists and Osteopaths are primary health practitioners so private patients do not need a referral to see us. The only exception is for EPC, Workcover, TAC and Veterans Affairs
Insurance claims are billed directly to the insurer provided all necessary claim numbers and information is provided to us.
Private patients need to settle their accounts at the end of each treatment session. We accept EFTPOS, Visa/Mastercard payments, cash and cheques.
Yes, and ON THE SPOT!
Bring your health fund card with you to the consult as we use the HICAPS system to arrange direct funds transfer of your rebate, saving you a trip to the health fund.
It is advisable to bring along any x-rays and scan results that you may already have had taken, a pair of shorts if the injury is to a body part that is under normal clothing, your private health fund card (if you are a member) and means of paying for your consult – ie cash, cheque, credit card. The more information we have, the more effect your treatment will be!
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